As part of our ongoing Quality Compliance within the Home we survey our Residents on a regular basis about what they think of Berwick House and the service we provide. Every six months a report is published showing the results of that survey:
January 2017 – July 2017
- Do you like living here?
- 89% said YES
- Do you feel protected and safe here?
- 100% said YES
- Is your privacy protected?
- 67% said YES, 23% said Don’t Know
- Do you enjoy suitable activities?
- 78% said YES, 11% said Don’t Know
- Are you happy with the care you receive? 100% said YES
- Are you happy with the staff here?
- 89% said YES, 11% said Don’t Know
- Are you happy with the meals here?
- 89% said YES, 11% said Don’t Know
- Do you have access to the phone?
- 44% said YES, 56% said Don’t Know
- Do you know your democratic rights?
- 44% said YES, 33% said Don’t Know
